Setup Call Center Platform with Interactive Voice Response (IVR) System with Little or no Cost
This video teaches you how you can setup a Call Center Platform with IVR system functionality.
The pandemic has changed the way we work and relate with our customers. People now prefer to work remotely and customers looking for smart customer service. Implementing an IVR system can give you that leverage. With IVR, your staff can work remotely, distribute calls among the agents, monitor their activities, and at the same time provide quality smart service to your customers.
--------------------- Contents of the Video ---------------------------------------
00:00 - Intro to IVR & To Do List
06:49 - Prompt Recording Using Audacity & Moving Recordings to IVR Server Using WINSCP
15:36 - Login to IVR Server & Confirm Asterisk is Up & Running
18:50 - PJSIP Configuration (Extensions & Trunk Setup)
39:12 - Queues Configuration (Marketing,, Retail and Corporate Support)
47:54 - Dialplan (Call Routing configuration) & Progressive testing of the use cases
01:18:52 Time-based Call Routing Configuration (Auto Attendant Menu)
Resources
https://github.com/oluwaseyipro/ivrsetup
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