How to configure Vicidial Sticky agent Feature
Welcome to striker24x7 🚀 In this tutorial, i will guide you through the process of enabling Sticky Agent in Vicidial, a powerful call center software. This feature ensures seamless customer interactions and optimized call routing. Let's dive in!
📌 Key Steps Covered:
Introduction to Sticky Agent in Vicidial.
Prerequisites before enabling Sticky Agent.
Step-by-step guide to enable Sticky Agent in your Vicidial setup.
Testing and ensuring Sticky Agent functionality.
🔍 Timestamps:
0:21 - Introduction
0:40 - Prerequisites
1:01 - Enabling Sticky Agent
13:56 - Testing Sticky Agent
🛠️ Prerequisites:
Access to Vicidial Admin Interface.
Configured campaigns and available agents.
🎯 Why Sticky Agent?
Sticky Agent enhances customer experience by assigning specific agents to handle calls from the same customers consistently. It's a game-changer for call routing efficiency!
🚀 Optimize your call center operations today! Watch the tutorial now.
📎 Useful Links:
https://www.striker24x7.com/2023/07/v...
vicidial.org
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📌 Keywords:
#Vicidial #CallCenter #StickyAgent #CallRouting #CustomerExperience #TechTutorial #Productivity #CallCenterManagement #Tutorial #HowTo #VicidialTutorial
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#TechTutorial #VicidialTutorial #CallCenterManagement #StickyAgentTutorial #HowToVicidial #CustomerService #YouTubeTutorial