17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!)
17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!) #interviewquestionsandanswers #customercare #customerexperience #customerservice #angrycustomer #customerskillstraining #dealingwithcustomers
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Dealing with difficult and angry customers is not easy, unless that is, you know the things to say and strategies to use to quickly and effectively de-escalate the situation! If you want to know the 17 best ways to de-escalate and calm down an angry customer, watch this video!
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17 BEST WAYS TO DEAL WITH AND QUICKLY DE-ESCALATE AN ANGRY CUSTOMER.
1. Stay Calm and Collected 00:50
2. Listen Actively 01:27
3. Show Empathy & Acknowledge Their Feelings 02:00
4. Maintain Positive Body Language 02:33
5. Apologize Sincerely 03:01
6. Avoid Blaming The Customer or Making Excuses 03:31
7. Ask Clarifying Questions 04:26
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8. Speak Softly and Slowly 04:59
9. Keep Your Promises 05:42
10. Provide Solutions 06:26
11. Set Clear Expectations 06:57
12. Take Ownership Of The Customer’s Problem 07:41
13. Offer Something Tangible 08:00
14. Use The Customer’s Name 08:25
15. Offer a Next Step 09:30
16. Follow Up With The Customer 09:56
17. Be Professional & Remember You Are Representing Your Company’s Brand! 10:18
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👇👇👇 ** ENROL IN MY CUSTOMER SERVICE TRAINING COURSE **
• CUSTOMER SERVICE TRAINING COURSE! (Cu...