Microsoft Engineer Builds Teams Call Center Reports (Agent Performance, Abandoned Calls)
We will build call center reports on Microsoft Teams for agent performance, abandoned calls and walk through setup and usage. Reports for your Microsoft Teams Call Center are critical to the success of your business and to retaining top agent talent. Gain valuable insights into how customers are using your call center and how your agents are performing. Join, Shervin Shaffie, Principal Technical Specialist at Microsoft, as he walks you through how to setup, access and use these reports, in detail.
Watch the first video on how to build a Call Center using Microsoft Teams Phone if you have not already: • Microsoft Engineer Builds a CALL CENT...
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This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
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#microsoft #callcenter #microsoftteams
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