Asterisk in the Contact Centre: survey results
In 2014, Loway ran a call-center survey for the Asterisk platform; we were not aware of previous work in that area, and we found a lot of interest.This year, we plan to launch a similar survey and we plan to offer it not just to QueueMetrics users (our customer base) but to the community of Asterisk contact centres in general.
Which model of PBX is the most used worldwide?
How satisfied are customers and users?
How big are Asterisk call-centers?
And more!