Microsoft Engineer Designs a Call Center on Teams
It's time to build a call center using the native capabilities of Microsoft Teams. No add-ons. What can it do? What can it not do? Join me, Shervin Shaffie, Principal Technical Specialist at Microsoft, as I provide an overview of this project and highlight a sample call flow. Let me know what you think of the call flow and if you want me to incorporate anything specific before I get ready to build it out in future videos.
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As a prerequisite to this, I suggest watching my videos on how to configure Teams Phone as well as an overview of the available Microsoft Teams Contact Center Options (Part 1):
Teams Contact Center Options (Part 1): • Microsoft Engineer Reviews Teams Cont...
Teams Phone Playlist: https://bit.ly/3fMQdOv
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This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
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#microsoftteams #callcenter #contactcenter
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