Microsoft Engineer Builds a CALL CENTER on Teams: Agents, Queues, Auto Attendant, IVR, Speech ++

Published: 11 July 2023
on channel: Collaboration Simplified

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Join Shervin Shaffie, Principal Technical Specialist at Microsoft, as he builds a call center on Microsoft Teams. He will cover auto attendants, call queues, resource accounts, as well as building teams and channels for agents. This video builds on his prior videos so make sure you check those out first:

1 - Microsoft Teams CONTACT CENTER | Discover The Possibilities:    • Microsoft Engineer Reviews Teams Cont...

2 - How To Build a Call Center Using Only Microsoft Teams:    • Microsoft Engineer Designs a Call Cen...

3 - What Is A Microsoft Teams Phone System:    • Microsoft Engineer Explains Teams Pho...

4 - MICROSOFT CALLING PLANS for Teams Phone:    • Microsoft Engineer Reviews Teams Phon...

0:00 Intro
0:16 Prerequisites
1:52 High level design
3:47 Who's call center is this?
4:45 Auto Attendants
7:02 Call Queues
7:28 Resource Accounts
8:43 Building a Team of Agents
14:21 All Queues Built
17:15 Buying a Resource Account License
18:23 Assigning a number to the call center
19:50 Testing the call center built

Videos built after this was created, related to Teams Call Centers:

5 - Call Center REPORTS on Microsoft Teams:    • Microsoft Engineer Builds Teams Call ...

6 - Next Gen Call Center built by Microsoft Teams | Queues app for agents & supervisors:    • Boost Teams Call Center With The Queu...

For questions about this video or other content on this channel, join our free Community and start a conversation: https://groups.google.com/g/collabora...

Prerequisites: https://learn.microsoft.com/en-us/mic...

Resource Accounts: https://learn.microsoft.com/en-us/mic...

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This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.

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#microsoftteams #callcenter
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