Microsoft Teams Phone & Dynamics 365 Contact Center Updates | By a Microsoft Engineer
Microsoft Engineer, Shervin Shaffie, explains what end to end encryption in Teams is and also explains two new features: GPS based E911 for emergency calling and contact center in dynamics 365 w/Teams integration.
1️⃣ End to End Phone Call Encryption in Teams. But isn't it already encrypted? Hmm.... 🤔
2️⃣ Nomadic #E911 in Teams. Use the GPS of your device to let the ambulance know where you are 🚑🚒 Cool huh? Regulations around 911 are changing and #RayBaum’s act goes into effect Jan 6, 2022. This is a key feature to remain compliant.
3️⃣ Microsoft’s Omnichannel Cloud Contact Center. Learn how #dynamics365 can be your ONE STOP SHOP with the latest #contactcenter tech.
0:00 Intro
0:56 End to End Encryption
4:52 Nomadic 911
8:11 Microsoft Contact Center
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🖇 Links:
Nomadic E911 in Teams: https://docs.microsoft.com/en-us/micr...
E2EE Blog Post: https://techcommunity.microsoft.com/t...
Teams Emergency Calling Configuration: https://docs.microsoft.com/en-us/micr...
Dynamics 365 Contact Center Ignite Session: • Introducing Voice Channel for Dynamic...
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👋 Who Am I?
Hi! My name is Shervin Shaffie. I am a Microsoft Principal Technical Specialist focused on Teams, a former Cisco Technical Solutions Architect that covered Collaboration, and a Contact Center engineer at the beginning of my career. I studied Electrical Engineering at the University of Waterloo and moved into the tech field in 2000. This channel is my attempt to give back to anyone interested in this space. Whether you are a student that wants to pursue a job in this field, a customer looking to better understand the tech, or an employee curious to learn more, take a look and post any comments you may have. I am always learning too and am happy to share with you all that I know - enjoy!
This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
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#Microsoft #Teams #Dynamics365
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